Zambia


The Organizing Principle Falls into my Lap the Day Before I Leave for Zambia

Piece #1 The Book and Why Do We Exist?(As a Business)
After eight years of slowly developing a product and a way to market it, 2018 was the year the Zambezi Doll project found its true shape and came into focus.

It began when my friend Roberta gave me a book she had found useful in organizing her own business, called The Advantage by Patrick Lencioni with the very descriptive subtitle “Why Organizational Health Trumps Everything Else”. I read the first half on the long plane ride going over and was intrigued to find no facts about profit margins or anything else like that. Instead the author listed the kinds of questions you have to ask yourself : why you are doing this business and what are your core values?

As soon as I arrived Sydney Mwamba, the Zambian manager of the AACDP, and I brainstormed about the first three questions that would be the foundation of our new enterprise.

#1 Why do we exist?
Firstly, to create a stable income for the doll makers out of their own creativity.
Secondly, the world needs a friendly doll made of natural materials and a choice of skin tones from dark to light.

#2 What are our basic values.? Compassion, integrity and consistency.

#3 What do we do? We make handmade dolls.

#4 Who is the leadership team and what are the areas of expertise?

Here was our first hurdle. We were missing part of the leadership team.

There is Sydney  who monitors the programs, identifies needs, requests funding and is a liaison to the local people being served in philanthropic ways.

And there is me. I raise funds, buy crafts, doll supplies, develop the basic doll patterns and train the doll makers in best practices and quality control. Sydney and I share the social media and photography.

It was a glaringly obvious to us both that a business-savvy bookkeeper was needed to complete the team. We started out writing a job description:

Bookkeeper needed to make finance reports, set up systems for production and evaluation, monitor stock, order supplies, market products on internet, work with the doll makers smoothly and be committed to working for the poor, especially women.
Sydney said to me, “I know the perfect person.” So call her!
(To be continued)

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Chembo Muwaya Zambezi doll financial person

Piece #2 Chembo
Sydney’s long time friend, Chembo Muwaya had all of these skills and was already interested in the project. But she lived In Ndola, a six or seven hour busride away. I was surprised when she expressed serious interest and agreed to come to Livingstone to discuss things. I was even more surprised and delighted when she agreed to join us as the third team member.
From the moment we met it was chrystal clear that she was a perfect fit: smart, energetic, good humored and passionate about setting up a successful business for the women and for ourselves. Her description of how to organize the business end was clear and authoritative. She was sitting next to me on the couch in the living room of the guest house at the Mama Bakhita, which became our meeting room. I touched her hand and looked at her in wonder. “Are you real?”
She moved to Livingstone the next week and set up a three month business plan, three months being the minimum needed to reach the breakeven point. She took inventory, figured out what each doll cost in materials, how many dolls we needed to sell to break even (50 a week) and how many to make a profit (more). One big unknown was how many finished dolls the women could complete in a given time. We had been operating since 2010 in a piecemeal fashion, because I was selling the dolls myself at Christmas and summer sales and had to limit quantity. I could give them two big orders a year, paying them several thousand dollars each time, which was great but not consistent enough to sustain them year round. They have their small businesses to try and make ends meet, but often it is not enough.
We had no idea how much time they needed to produce one doll.

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Zambezi doll company home

Piece #4  A Place of Our Own

The doll makers have been working in the hydrotherapy room at the Mama Bakhita Cheshire Home, a facility that was financed by an Irish organization called Touch Ireland. It was built five years ago and, along with the physiotherapy room, has been used hardly at all due to Zambian bureaucratic regulations and lack of maintenance.

The Mama Bakhita has supported our efforts to create a doll business for these women, some of whom have or had disabled children at the the school here. Sr. Agnes supervised them in the first years after I designed the simple dolls and began training the women to make them. It was her idea that the women share the different tasks in making a doll, with each woman doing the part she was best suited for and all sharing equally in the profits. This has worked well over the years since 2010, when we began, causing the women to form a tightly knit group that supports each other.

I come every winter to work on the quality of the dolls to improve their marketability. For many years, I have been the main customer, buying a large quantity of dolls, at least 100, twice a year. This gave them a surge of cash twice a year but not the consistent income they need to support their minimal requirements. Often this means that I send money to sustain them, because I want them to keep at it. I have always had faith that one day our project would be a success. And, surprisingly to me, they continue to believe this too.

Although the hydrotherapy room leaves much to be desired as a workspace, the rent is free, so we have been very grateful for that. In return, the women volunteer to cook lunch for the school children three days a week.

In the back of my mind has been the desire to rent a small house that will serve as a workspace where they can work comfortably, safely store their valuable doll supplies and cook their lunch inside instead of outside on a brazier.

One day Sydney and I ran into A friend in the street in town. “Proby is in real estate now” Sydney mentioned to me as we approached and I asked if he knew of any houses to rent in our neighborhood. Well, yes, there was a house around the corner from the Mama Bakhita.

We walked through the gates of the property, shaded by mango trees, and into a very substantial cement house built in the Indian style, very large central space with two open areas and two long galleries on each side for the five bedrooms and four bathrooms and a kitchen. There was a pantry for storage, closets in every room and the rent was a very reasonable $300 a month.

The doll makers were overjoyed. This was clearly a sign that things were starting to happen. On Friday we signed a lease. On Saturday we all cleaned the house. Not having furniture was a problem, but Sydney and Chembo found a few tables and chairs and so the doll makers went to their new workshop on Monday. That same morning that I left for the States.

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My Vote for Mother of the Year

by Marsha Winsryg

The Story of the Woman with 14 Orphans

14  zambian orphans of Dorothy Bwalya
Dorothy Bwalya was a Franciscan Sister in Zambia for 18 years. Internal politics drove her away and when she quit, her family disowned and shunned her. Years later, her siblings began to die of AIDS and other causes and Dorothy began to take in the orphans.
With very little income as a teacher at a vocational school, she has tried to provide for them, but with 14 now, many of them with health problems, it has become impossible.
I am going to write her story in the days leading up to Mother’s Day hoping that some of you out there will recognize her hero Mother status and help me raise money for her to rent a house with more than 2 rooms and eventually become an accredited orphanage.
Stay tuned.

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